Retail Workforce Reimagined: the transformative power of AI

The research included surveys of 250 retail businesses with revenues over £10m and economic modelling, and has been combined with insights from Eversheds Sutherland’s lawyers, helping you stay ahead in the rapidly evolving retail workforce landscape.

The retail sector stands at a pivotal moment. Artificial intelligence (AI) is no longer a distant prospect – it is rapidly reshaping how retailers operate, compete, and serve customers.

The report covers the evolution, drivers and application of AI in retail, quantifies the retail workforce shift and sets out strategic considerations for retailers, including:

• How to build an AI-ready workplace
• Key areas to strengthen legal preparedness in the AI era
• Tips on partnerships, leadership and governance

Please get in touch with our Consumer team if you would like to discuss any of the topics further.

View the report

Launch webinar

We hosted a deep-dive webinar discussing the report’s findings and key strategic implications for retailers, with Richard Lim from Retail Economics and key contributors from Eversheds Sutherland.

The webinar focused on fostering a culture of continuous learning, prioritizing ethical and legal preparedness, and aligning human-AI collaboration with strategic objectives – three key pillars of building resilient, innovative and future-ready retail businesses.

Watch the webinar recording